This Refund Policy outlines how refunds are handled for services purchased from AI Pivot Toolbox. It operates in addition to your rights under the Australian Consumer Law (ACL).

1. Your Consumer Rights

Under the ACL, you are entitled to a refund, replacement, or compensation where a service:

Has a major failure, or
Does not meet acceptable standards and the issue cannot be remedied within a reasonable time

Nothing in this policy limits or excludes those rights.

2. When Refunds May Be Provided

Refunds may be provided where:

The Service was not delivered at all
A major technical failure prevents access to the Service and cannot be resolved within a reasonable timeframe

Refund requests must be made within 30 days of purchase unless otherwise required by law.

3. When Refunds Are Not Provided

Refunds are generally not provided for:

Change of mind
Partial use of Services
Dissatisfaction with AI-generated outputs where the Service is functioning as described
Outcomes or results not expressly guaranteed

4. Requesting a Refund

To request a refund, use the contact form on our website.

Include your purchase details and a description of the issue.

5. Approved Refunds

If approved:

Refunds will be issued to the original payment method
Processing times depend on your payment provider